Claude will generate in whatever format it thinks is appropriate unless you tell it otherwise. That means you'll often get a wall of prose when you wanted a table, or a bulleted list when you needed an email. Specify format upfront.
If you're using Claude to generate CRM notes, tell it: "Format the output as a CRM entry I can paste directly into Salesforce. Include: Call Summary (3 sentences), Pain Points Identified (bullet list), Budget / Authority / Timeline indicators, Agreed Next Steps with date, Deal Risk Flags."
If you have to reformat the output, you didn't specify the format. Say it in the prompt.