Customer Success

Customer Expansion and Upsell Intelligence — Monthly Account Analysis

On the first of each month, review the full defined HubSpot customer cohort for documented retention and expansion signals, create evidence-backed CSM tasks where warranted, and send private Slack alerts. Missing data and unverified opportunities are reported rather than invented.

Automated
Advanced
Automated monthly; CSM review required
Make (paid plan for Code), HubSpot CRM, Claude API, Slack

This workflow is part of Pro

The full trigger setup, the step-by-step build, and every prompt it uses are included with Promptifi Pro.