Library/Account Management & Customer Growth/Customer Advocacy & Reference Development/Write Reference Request Email to an Existing Customer
TestedAccount Management & Customer GrowthQuick Win (under 10 min)
About this prompt
This prompt helps AEs and AMs write a reference request email to an existing customer on behalf of a live deal. It opens by acknowledging specific results the customer has achieved, clearly explains the type of reference needed, offers to draft talking points to reduce their effort, and includes a low-pressure opt-out. Use it when you have a strong customer relationship and need a reference — call, testimonial, or case study — for a deal in active evaluation.Asking a customer to be a reference is a moment where the wrong tone — too transactional, too vague, or too demanding — can damage a relationship you've worked to build. This prompt produces a concise, respectful email under 150 words that gets the ask right. You provide [CLIENT NAME], [COMPANY], and [PROSPECT COMPANY] to personalize the email, and the prompt structures the message to open with a specific acknowledgment of what the customer has achieved, explain exactly what type of reference is needed — call, written testimonial, or case study — offer to draft talking points so the ask is as low-effort as possible, and give them a clean opt-out if the timing doesn't work. Use this for customers who are engaged and have seen measurable results — not for accounts where the relationship is strained or ROI is still unproven, where a reference ask is likely to land poorly. For best results, include one specific metric or outcome the customer has achieved in your input so the opening line is grounded in their actual experience rather than a generic acknowledgment.The prompt
Write an email to [CLIENT NAME] at [COMPANY] asking them to serve as a customer reference for a deal we are working with [PROSPECT COMPANY]. The email should:
1. Open by acknowledging the strong partn
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Variables to replace
CLIENT NAME|COMPANY|PROSPECT COMPANY
How to run it
- Copy the prompt and paste it into Claude, ChatGPT, Gemini, or Copilot — it's tuned to run in any of them.
- Replace the variables — swap each bracketed token for your deal's specifics. The variables list above explains every field.
- Make it yours — run it, keep what's strong, and tighten your inputs on the next pass. The prompt improves with your context.
What good output looks like
Make it yours
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