Library/Account Management & Customer Growth/Customer Advocacy & Reference Development/Write a Testimonial Request Email to a Happy Customer
TestedAccount Management & Customer GrowthQuick Win (under 10 min)
About this prompt
This prompt writes a brief, sincere email to a satisfied customer requesting a testimonial or review — referencing a specific achieved success metric in three sentences or fewer, with a warm tone that feels personal rather than transactional. It is for CSMs, AMs, and AEs who want to systematically capture customer proof from their best accounts. Use it after a successful QBR, a measurable win, or any moment when a customer has explicitly expressed satisfaction.Reach for this prompt when the window is right — a customer just renewed, told you on a call how much they are getting from the product, or hit a metric milestone — and you want to capture that momentum in a testimonial before it fades. Fill in the customer name and the specific success metric they have achieved (cost reduced by 30%, time saved per rep per week, months to payback). The output is three sentences that acknowledge the result, express appreciation, and make a single, specific ask — a testimonial or review — without overexplaining or adding extra friction. Use this over a generic can-we-quote-you email when you want the request to feel like a natural extension of a peer conversation rather than a marketing request. For best results, personalize the success metric to the exact language the customer used when they described the win — using their words rather than your framing makes the ask feel more personal. The shorter the email, the higher the response rate for testimonial requests; resist the urge to add more context.The prompt
You have a happy customer. Draft a thank-you email asking for a testimonial or review. Required inputs: customer name, achieved success metric. Constraints: Short (≤3 sentences), sincere tone.*
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Variables to replace
NAME | THE RESULT THEY GOT
How to run it
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What good output looks like
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