Library/Account Management & Customer Growth/Reference, NPS & Advocacy Operations/Turn NPS/CSAT scores into a closed-loop action plan
TestedAccount Management & Customer GrowthSame-Day Use (under 30 min)
About this prompt
This prompt helps CSMs, AMs, and RevOps turn NPS or CSAT scores that just sit in a dashboard into a repeatable closed-loop motion. It builds segment-by-segment plays for promoters, passives, and detractors, with timing windows and escalation rules. Use it post-sale when survey results aren't driving any action and you want a motion you can run every cycle.Collecting NPS or CSAT means nothing if the scores never trigger action, and the gap between a promoter scoring you high and you asking for advocacy decides whether that goodwill converts. This prompt builds the closed-loop playbook around your data. Set the survey type and cadence under NPS / CSAT, HOW OFTEN, describe the results under SCORE DISTRIBUTION / WHAT I'M SEEING, give your book under ACCOUNTS / SEGMENT, and name what you can act on under MY ROLE'S LEVERS (outreach, escalation, advocacy asks). You get a segmentation of what each signal means, a promoter motion with its timing window, a fast detractor-recovery play with response timing, a passive nudge, score-based escalation thresholds, and a follow-the-loop template for telling customers what you did with their feedback. One tip: prioritize the follow-the-loop step, because closing the loop is the move everyone skips and the one that actually builds loyalty, so run this each survey cycle rather than as a one-off cleanup.The prompt
We collect NPS/CSAT but the scores mostly just sit in a dashboard. I want to operationalize them into action — turn promoters into advocates and catch detractors before they churn. Help me build the c
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Variables to replace
NPS / CSAT, HOW OFTEN | SCORE DISTRIBUTION / WHAT I'M SEEING | ACCOUNTS / SEGMENT | MY ROLE'S LEVERS — OUTREACH, ESCALATION, ADVOCACY ASKS
How to run it
- Copy the prompt and paste it into Claude, ChatGPT, Gemini, or Copilot — it's tuned to run in any of them.
- Replace the variables — swap each bracketed token for your deal's specifics. The variables list above explains every field.
- Make it yours — run it, keep what's strong, and tighten your inputs on the next pass. The prompt improves with your context.
What good output looks like
Make it yours
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